Solutions | Smart-AI

AI-driven multi-source survey and feedback solution
provides insights across customer touchpoints

The challenge

Misleading survey score

~40% of positive scores carry negative comments — numeric ratings alone fail to capture the true voice of the customer

Hidden sentiment

Unstructured survey comments go unanalyzed — negative themes buried in neutral or positive scores remain invisible, driving repeat contacts and escalations

Limited visibility

Feedback scattered across surveys, reviews, chat & social — no single intelligence layer to connect signals and recommend actions

The solution

Aggregates multi-channel feedback into a single unified processing pipeline

Classifies comments as Positive, Neutral, or Negative to surface hidden sentiment

Detects recurring themes driving negative sentiment across all feedback

Benchmarks real sentiment against KPI targets to pinpoint experience failures

Delivers daily reports with trend monitoring, sentiment, and insights with recommendations

The results

Client Experience

Insight Precision+75%

Customer Friction-30%

Experience Score+28%

Employee Experience

Manual Effort Saved-65%

Time to Insight-50%

Workforce Efficiency+45%

Profitability

Churn Prevention+40%

Growth Impact-30%

Productivity Gains+55%

Smart-AI

Client sentiment analysis

The challenge

The solution

The results

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