Solutions | Bach-AI

AI automated reviewing, routing, assigning, and prioritizing
service requests across multi-site repair operations

The challenge

Missed SLAs

Manual prioritization leads to missed SLA deadlines, resulting in penalties, dissatisfied customers and lost revenue.

Complex Data

Vast, complex data across multiple dimensions overwhelming manual decision-making.

Error Prone

Manual assignment is inefficient, time-consuming & error prone.

Data ingestion and aggregation for AI enablement

Prioritization & ranking with expedite flags, SLA thresholds

Matches unassigned requests to technicians by their expertise

AI dashboard provides real-time insights & recommended actions

Manager override as needed with audit trail

Client Experience

Turn Around Time -25%

Client Satisfaction +30%

System Uptime

SLA Compliance +40%

Employee Experience

Productivity +20%

Daily Stats & Insights

Employee Satisfaction

Technician Utilization +18%

Additional Optimization

Improved SLAs

Less KPI Penalties

Savings +25%

Reduced Rework -20%