Solutions | Smart-AI

AI driven analysis, insights, and recommended actions that
reduces cost while increasing client satisfaction

The challenge

Low Self-Service

Customers can't find answers through digital channels, driving up costly assisted support contacts and repeat service requests

Content Quality

Knowledge base articles are outdated, incorrectly tagged, or missing — leading to failed searches and unnecessary escalations

No Visibility

No unified view of customer digital journeys to identify where self-service breaks down and which content gaps drive contacts

Analyzes journeys, search, & ticket patterns to identify opportunities

AI primes provides, tags, articles, manuals, optimal searches

Validates & updates articles, fixes broken links, optimizes navigation

AI enhances search algorithms & results to increase success rates

Reduces repeat contacts through enriched knowledge base

Drives self-service resolution through optimized digital channels

Client Experience

Resolution Time-35%

Customer Effort-30%

First Contact Fix+68%

Client Satisfaction+18%

Employee Experience

Agent Productivity+40%

Repeat Requests-25%

Ticket Reduction-22%

Escalations-30%

Additional optimization

Agent Productivity+40%

Repeat Requests-25%

Ticket Reduction-22%

Escalations-30%