Companies and customer demographics vary significantly across industries, products, and services.

We created solutions to address methods all companies utilize to support their clients

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Our Approach

The ActioHX Smart Analytics approach combines state-of-the-art AI and machine learning technologies with a highly-skilled team of experts to assist you with making better people decisions and drive business outcomes.
We leverage design thinking techniques to optimize our Smart Analytics implementation by identifying your unique business needs.

Smart Analytics Use Cases

HX Consulting

Industry agnostic consulting leverages design thinking techniques to identify opportunities and solutions to reduce your cost to serve.

Cognitive Email

Minimize the human effort to respond to customer emails using an intelligent AI solution to analyze sentiment and escalate emails requiring immediate attention.

Survey Sentiment Analysis

Deploy an automated sentiment engine to classify unstructured survey data and define actionable insights and priorities.

Ticket Insights

Reveal hidden insights from unstructured and semi-structured ticket data.

Social Media

Leverage social media interactions to facilitate data driven decisions with ActioHX Smart Analytics

Quick tour of our offering

Value

High-performing organizations are 2.6x more likely to treat data and analytics as core assets that create a competitive advantage
23% cycle time reduction for utility company customer support process
20% improvement in first contact resolution resulted in $5M/year savings for a high tech OEM

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Solutions

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Resources

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