Solutions | Bach-AI

Automated a cross-functional service chain spanning distributors,
logistics, vendors, with financial reconciliation

The challenge

Complex

100+ distributors, the supply chain involves multiple handoffs between distributors, partners, and vendors

Time-Critical

Part requests demand rapid turnaround with strict SLAs, where delays directly impact customer satisfaction reputation

Data-Intensive

Reconciliation across multiple systems with zero tolerance for errors in financial and operational reporting

In-warranty part replacement processing for Customers

Out-of-warranty part availability and pricing queries

Automated warranty part inventory / distributor statements

Shipment processing for vendor queries on refunds / deductions

Automated processing of order submission for system

AI quality audit of submitted part pictures to the support team

Client Experience

Resolution Time -42%

Submission Accuracy +68%

Client Satisfaction +24%

Employee Experience

Agent Productivity +45%

Reconciliation Time -58%

Escalations -27%

Additional Optimization

Cost per Transaction -33%

Order Processing Time -46%

Operational ROI +54%